Frequently Asked Questions

Everything you need to know about our premium meat delivery service.

How is my meat packaged for shipping?

All orders are vacuum-sealed for freshness and shipped in heavy-duty insulated coolers with dry ice or gel packs to ensure your products arrive at the perfect temperature.

When can I expect my order to arrive?

We typically process orders within 1-2 business days. Once shipped, transit time is usually 24 to 48 hours depending on your location to maintain product integrity.

Do you offer a satisfaction guarantee?

Yes. If you are not completely satisfied with the quality of your purchase, please contact our customer service team within 24 hours of delivery and we will make it right.

Can I freeze the meat once it arrives?

Absolutely. Our vacuum-sealed packaging is freezer-ready. For optimal flavor and texture, we recommend consuming frozen items within 6 to 12 months.

Where does your meat come from?

We source our products from trusted regional farms that adhere to strict quality standards, ensuring you receive only the highest grade of hand-cut meats.

Do I need to be home to sign for the delivery?

No signature is required for most deliveries. Our couriers are instructed to leave the package at your door; however, we recommend unpacking and refrigerating the items as soon as possible.